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© 2018 by Solidarity Strategies

PHONE SERVICES

Strategy & Creative Process

Phone campaign development is dependent on the type and scope of the desired call. We prioritize executing our phone campaigns in a timely fashion and are committed to executing campaigns responsibly and legally. We notify our clients of our ability to carry out the phone campaign as soon as possible after receiving the initial campaign request. We are able to assign limits on the number of calls that are transmitted each day to assure we stay within the client’s budget. Our long-standing relationships with the call centers allow us to accommodate expedited requests from our clients at low rates.

Solidarity Strategies offers these phone campaign services:
  • Live Calls

    • ‚ÄčID

    • Persuasion

    • GOTV

    • Patch Throughs

  • Peer-to-peer texting

  • Telephone Town-hall

  • Interactive Voice Recording (IVR) Calls

  • Robocalls

Creative Process

Phone campaign development is dependent on the type and scope of the desired call. We can set up varying types of robocalls, including live answer only, live answer single question polls, live answer/answering machine, and live answer/answering machine transfer calls.

 

We prioritize executing our phone campaigns in a timely fashion and are committed to executing campaigns responsibly and legally. We notify our clients of our ability to carry out the phone campaign as soon as possible after receiving the initial campaign request.

 

 

Call Centers

Solidarity uses union call centers for live and IVR calls. In keeping with our commitment to progressive and fair labor, each call center employs members of the Communications Workers of America union and our call center in California is a woman-owned firm. Our relationships with the call centers and the CWA allow us to better accommodate expedited requests from our clients.

In addition, our California call center is fully bilingual and can complete live calls and IVRs in both Spanish and English.

Data Pricing

Solidarity can use both internal and/or external data for all calls. If our client has an account with Catalist, we will work with Catalist or the client’s internal data manager to pull the file. If the customer does not have an account with Catalist, Solidarity will use its partnership with Catalist to generate an ad hoc data file, and will bill for the data file at-cost.

Data Capture & Transmission

For each type of robocall, we will deliver all raw data in a secure format that can be uploaded to Catalist and/or our clients’ database. With each robocall phone campaign, we are able to provide data on call disposition, geographic distribution of calls, as well as call details, status, and duration in CSV, Excel, XML, or PDF formats.